Zap the Gaps!

Autori

• Kenneth Blanchard
• Dana Robinson
• Jim Robinson

Parametri

• Commercio e vendita
• Economia e affari
• Leadership
• Saggistica

Maggiori informazioni sul libro

In the bestselling tradition of The One Minute Manager , Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving. Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In  Zap The Gaps , Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance

Lingua: Inglese

Pubblicato: 2002

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