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Strategic Customer Service

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Goodman John Dr.

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Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach readers how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line.

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Strategic Customer Service, Goodman John Dr.

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Pubblicato: 2019
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Titolo: Strategic Customer Service
Lingua: Inglese
Autori: Goodman John Dr.
Editore: Amacom
Pubblicato: 2019
Formato: Copertina rigida
ISBN10: 0814439055
ISBN13: 9780814439050
Tag: Saggistica, Economia e affari, Commercio e vendita
Descrizione: Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach readers how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line.