Customer Care Excellence

Autori

• Sarah Cook

Parametri

• Motivazione e auto-aiuto

Maggiori informazioni sul libro

Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.

Per saperne di più

Lingua: Inglese

Pubblicato: 2010

(In brossura)