Business Process Mapping Workbook - Improving Customer Satisfaction

Autori

• J. Mike Jacka
• Paulette J. Keller

Parametri

• Economia e affari

Maggiori informazioni sul libro

A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.

Lingua: Inglese

Pubblicato: 2009

(In brossura)