Key element guide ITIL continual service improvement

Autori

• Lloyd Vernon Knutson
• Jean-Claude Vala

Parametri

• Computer, IT, programmazione
• Tecnologia e Ingegneria

Maggiori informazioni sul libro

The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement

Lingua: Inglese

Pubblicato: 2012

(In brossura)