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Focusing on the cultivation of enduring and profitable client relationships, this book offers practical strategies for professional and knowledge-based firms. Ross Dawson emphasizes the importance of creating unique value for clients, leveraging tested principles of knowledge-based interactions. The second edition expands on these concepts, providing actionable insights to help organizations foster high-value relationships that benefit both clients and the firms themselves.
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Developing Knowledge-Based Client Relationships, Ross Dawson
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- Pubblicato
- 2016
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