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Focusing on the evolving landscape of customer interactions, this book delves into 'Total Customer Service' applicable to all organizations. It introduces 'The Customer Service Hallmark,' a unique quality standard that transcends superficial approaches, rooting customer service in organizational culture. By adopting a holistic perspective, it integrates Organization Development strategies to enhance service across all functions. With practical methodologies, reflective insights, and innovative tools, the book aims to sustain and elevate the standard of customer service and overall organizational improvement.
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The 4 Dimensions of Total Customer Service, Stuart McKechnie
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- 2014
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