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Focusing on the evolving landscape of customer service, this book explores its significance across various organizations, emphasizing the impact of technology and social media. It introduces 'The Customer Service Hallmark', a unique quality standard that transcends superficial service approaches, rooting customer care in organizational culture. By adopting a holistic view, it integrates organization development strategies and offers practical methodologies for sustaining and enhancing customer service. The book also features reflective insights, tools, and models for continuous improvement.
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The 4 Dimensions of Total Customer Service, Stuart McKechnie
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- Pubblicato
- 2014
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