Public Transport and its Users

The Passenger's Perspective in Planning and Customer Care

Autori

• Hans-Liudger Dienel

Parametri

• 330 pagine
• 12 ore di lettura

• Casuistiche

Maggiori informazioni sul libro

Exploring the representation of user interests in public transport, this book reviews various strategies for integrating passengers' perspectives into planning and operations. The authors analyze approaches from multiple European countries, emphasizing the importance of protecting passenger interests in customer care. Through their findings, they highlight key conclusions and showcase examples of effective practices in the field.

Lingua: Inglese

Pubblicato: 2009

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