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Focusing on operations and quality management in the National Football League, this paper identifies issues within secondary services and proposes practical improvements. It emphasizes the importance of managing these services, such as ticket pricing, parking, and concessions, which are under managerial control. The findings suggest that ongoing customer satisfaction tracking is crucial for assessing the effectiveness of implemented measures and identifying further areas for enhancement in service quality.
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Operations and Quality Issues within the National Football League, Remi Bauer
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- 2014
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