Lean for the Public Sector

The Pursuit of Perfection in Government Services

Autori

• Bert Teeuwen

Parametri

• 224 pagine
• 8 ore di lettura

• Commercio e vendita
• Economia e affari

Maggiori informazioni sul libro

Focusing on improving public sector processes, this book introduces Lean principles and methods tailored for government applications. It emphasizes the citizen's multifaceted role as a customer, voter, taxpayer, and community member. Key techniques such as 5S, kaizen, standardization, and Value Stream Mapping are clearly explained, offering a practical perspective on enhancing value-added services while identifying waste. The inclusion of international case examples enriches the understanding of Lean's impact in the public sector.

Lingua: Inglese

Pubblicato: 2010

(In brossura)