Il libro è attualmente esaurito

The Value Profit Chain

Treat Employees Like Customers and Customers Like Employees

Autori

Valutazione del libro

3,0(1)Aggiungi una valutazione

Parametri

Pagine: 402pagine
Tempo di lettura: 15ore

Maggiori informazioni sul libro

Focusing on the employee-customer relationship can transform organizations into low-cost providers while achieving outstanding results. The authors, backed by thirty-one years of research, argue that employee satisfaction, loyalty, and commitment directly impact customer satisfaction and, consequently, the organization's profitability and growth. This concept, termed the value profit chain, challenges previous beliefs and emphasizes the importance of nurturing employee relationships to drive business success.

Acquisto del libro

The Value Profit Chain, W. Earl Jr. Sasser, Leonard A. Schlesinger, James L. Heskett

Lingua
Pubblicato: 2014
product-detail.submit-box.info.binding: (In brossura)

Ti avviseremo via email non appena lo rintracceremo.

Metodi di pagamento

3,0

1 Valutazioni

Aggiungi una valutazione

Qui potrebbe esserci la tua recensione.

Titolo: The Value Profit Chain
Sottotitolo: Treat Employees Like Customers and Customers Like Employees
Lingua: Inglese
Autori: W. Earl Jr. Sasser, Leonard A. Schlesinger, James L. Heskett
Editore: Free Press
Pubblicato: 2014
Formato: In brossura
Pagine: 402
ISBN13: 9781476799988
Tag: Economia e affari, Commercio e vendita, Gestione
Valutazione: 3 su 5
Descrizione: Focusing on the employee-customer relationship can transform organizations into low-cost providers while achieving outstanding results. The authors, backed by thirty-one years of research, argue that employee satisfaction, loyalty, and commitment directly impact customer satisfaction and, consequently, the organization's profitability and growth. This concept, termed the value profit chain, challenges previous beliefs and emphasizes the importance of nurturing employee relationships to drive business success.