Barbara Pachter è un'esperta di fama internazionale nell'etichetta e nella comunicazione aziendale. Attraverso i suoi seminari e il coaching, guida individui e organizzazioni verso il successo concentrandosi sulla comunicazione efficace e sulla condotta appropriata in ambito professionale. Il suo lavoro enfatizza strategie pratiche per affrontare diverse interazioni sul posto di lavoro e coltivare solide relazioni professionali. Pachter condivide la sua vasta conoscenza ed esperienza per fornire ai clienti gli strumenti necessari per prosperare nel complesso panorama aziendale odierno.
The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life (Revised, Updated)
This revised guide offers a comprehensive approach to resolving conflicts in both personal and professional settings. It features detailed, step-by-step strategies for effective conflict management and includes new insights on handling challenging interactions in the digital realm.
79 Etiquette Tips, Tools, and Techniques to Get Ahead and Stay Ahead
For anyone who's breaking in, moving up, or just trying to make a great professional impression, this essential guide offers real-life anecdotes and advice to help you build competence and confidence in the tricky arena of modern business etiquette.
From the Internet and e-commerce to contract work and globalization, the way we work and communicate is changing constantly. Still, one essential fact remains: We must pay attention to the little things — the details that demonstrate that we know how to communicate and interact with others on a professional level, regardless of our position or occupation. In this book, longtime business communications consultant and trainer Barbara Pachter offers 601 essential ways to approach every business situation and relationship with confidence and ease. With its empathetic tone and entertaining real-life anecdotes, When the Little Things Count . . . and They Always Count offers inspiration and advice to help get us to the next level of professionalism and success.
Entweder es verschlägt uns die Sprache oder wir explodieren irgendwann. Aufbrausendes Verhalten ebenso wie Ignoranz mancher Gesprächspartner machen unsicher, lassen uns sogar resignieren. Probleme sprechen wir nicht mehr an, weil es sich nicht zu lohnen scheint. Fatale Situationen des alltäglichen Lebens. Die Autorinnen geben hier sehr gezielte Hilfestellung. Sie zeigen, wie man mit positivem Konfrontationsgebaren unangenehme Konflikte höflich aber bestimmt löst. Die Problematik wird umfassend behandelt - von den verschiedenen Menschentypen bis hin zum Einsatz der Körpersprache. Ein unverzichtbares Buch für alle, die beruflich und privat Konflikte besser meistern wollen.