"Leaders know that change is essential and unavoidable, but getting people to buy-in to a painful change process, with no guarantee of success, is hard. This book explains how to build organization-wide momentum for change, without falling afoul of the bureaucracy, cultural complexity, and entrenched power positions. 7 Crucial Conversations for Organizations provides a sophisticated diagnosis of the common ailments that beset an enterprise as it reaches a certain threshold of complexity and organizational inertia--aka "The Swirl"--and a clear pathway forward. It shares, for the first time, a robust, holistic, scalable approach to organizational change that has been proven in companies like Edward D. Jones, Genewiz, Hitachi, Pfizer, Johnson & Johnson, Mars, and Chicos."-- Provided by publisher
