Il viaggio di Emily Richardson l'ha portata dall'Australia al Cairo, dove è rimasta affascinata dalla cultura locale e ha imparato l'arabo. Questa esperienza ha profondamente plasmato la sua scrittura, diventando un elemento centrale delle sue opere. La sua prosa esplora l'intersezione tra culture e la ricerca di appartenenza in mondi diversi. Richardson intreccia magistralmente narrazioni personali con temi sociali e storici più ampi. I lettori apprezzeranno la sua perspicace prospettiva sull'esperienza umana e il suo accattivante stile narrativo.
Based on extensive research, Queer Holiness collects and relates prophetic and transformative narratives of experience, shared directly by disabled people who have rarely been enabled to speak in Christian books about disability.
Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops. In this guide, our authors will walk you through core service competencies, srategies for supporting frontline staff in enhancing customer service, examples of customer service scripts for dialogue, phone, voicemail, and email, detailed guidelines for creating physical environments on campus that facilitate better service, worksheets and tools for auditing policies and practices that impact customer service, tips for cultivating faculty and staff buy-in, and examples of exemplary customer service initiatives at other colleges and universities