A fun and snappy look at how the world's most important job is filled each year - published in time for the 2020 election. Written in a conversational style, former ESPN columnist Brian Church looks at the electoral college, the history of dirty campaigns and more.
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company.
Insperience. Customer experience is wholly dependent upon it. Revenue charts mirror its rise and fall. It is the key factor to minimizing employee turnover and associated costs. Insperience is an internal movement to create a positive atmosphere that manifests through employee loyalty, happiness, and productivity. Before there can be an exceptional, repeatable Customer Experience there must be an exceptional, consistent Insperience. Beyond traditional employee engagement, Insperience is a fundamental principle. You can't pour out onto your clients what you haven't first poured into your team.