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With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. This book provides guidance on what works, what doesn't - and the revenue and word-of-mouth payoff of getting it right.
Acquisto del libro
Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service, John A. Goodman, Richard DuFresne
- Lingua
- Pubblicato
- 2014
- product-detail.submit-box.info.binding
- (Copertina rigida),
- Condizioni del libro
- In ottime condizioni
- Prezzo
- 5,19 €
Metodi di pagamento
Ancora nessuna valutazione.
- Lingua
- Inglese
- Autori
- John A. Goodman, Richard DuFresne
- Editore
- Amacom
- Pubblicato
- 2014
- Formato
- Copertina rigida
- Pagine
- 256
- ISBN10
- 081443388X
- ISBN13
- 9780814433881
- Serie
- Tag
- Saggistica, Arte / Cultura, Commercio, Business & Management, Design, Marketing & Vendite, Gestione & HR
- Descrizione
- With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. This book provides guidance on what works, what doesn't - and the revenue and word-of-mouth payoff of getting it right.