Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Autori

• Kerry Patterson

Parametri

• Auto-aiuto
• Business & Management
• Commercio
• Saggistica
• Temi psicologici

Maggiori informazioni sul libro

Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.

Lingua: Inglese

Pubblicato: 2013

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