Service Operations Management

Improving Service Delivery - Second Edition

Autori

• Robert Johnston
• Graham Clark

Parametri

• 496 pagine
• 18 ore di lettura

• Libri di testo

Maggiori informazioni sul libro

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Lingua: Inglese

Pubblicato: 2005

(In brossura)