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Focusing on service excellence, this guide offers actionable strategies rooted in IT service management principles from frameworks such as ITIL, Lean, DevOps, and Agile. It emphasizes the application of these methodologies across the entire organization, providing essential insights for improving service delivery and operational efficiency. Key highlights include practical advice tailored for various organizational contexts, making it an indispensable resource for those aiming to enhance their service management practices.
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The Journey to Service Excellence, John Sansbury
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- 2024
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