The Abusive Customer

Breaking the Silence Around Customers' Aggressive Behavior

Autori

• Ivaylo Yorgov

Parametri

• 228 pagine
• 8 ore di lettura

• Economia e affari
• Psicologia

Maggiori informazioni sul libro

Focusing on customer aggression towards service employees, this book delves into the triggers and consequences of such behavior. It offers practical strategies for managing abusive customers effectively and minimizing the negative impact on both employees and the service environment.

Lingua: Inglese

Pubblicato: 2023

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