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Love thy customer. Creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customersRick BrinkmanEsaurito3,4Avvisami
Finding Keepers: The Monster Guide to Hiring and Holding the World's Best EmployeesDoug HardyEsaurito3,6Avvisami
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Managing Financial Risk. A Guide to Derivative Products, Financial Engineering, and Value MaximizationCharles SmithsonEsaurito3,0Avvisami
The Social Construction of Difference and Inequality. Race, Class, Gender and SexualityTracy E. OreEsaurito3,8Avvisami