Dealing with Difficult People

Autori

• Roy Lilley

Parametri

• 150 pagine
• 6 ore di lettura

• Economia e affari
• Manuali e guide
• Motivazione e auto-aiuto
• Psicologia
• Saggistica

Maggiori informazioni sul libro

Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.

Lingua: Inglese

Pubblicato: 2006

(In brossura)