Esaurito
Parametri
- 150pagine
- 6 ore di lettura
Maggiori informazioni sul libro
Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
Acquisto del libro
Dealing with Difficult People, Roy Lilley
- Lingua
- Pubblicato
- 2006
- Rilegatura
- (In brossura)
Metodi di pagamento
Qui potrebbe esserci la tua recensione.
- Lingua
- Inglese
- Autori
- Roy Lilley
- Editore
- Kogan Page Publishers
- Pubblicato
- 2006
- Formato
- In brossura
- Pagine
- 150
- ISBN10
- 0749447516
- ISBN13
- 9780749447519
- Serie
- Tag
- Saggistica, Commercio, Business & Management, Auto-aiuto, Temi psicologici, Manuali e guide, Gestione & HR, Comunicazione, Relazioni interpersonali, Pubblicazioni di divulgazione, Risoluzione dei problemi, Relazioni lavorative
- Prima pubblicazione
- 2005
- Titolo originale
- Dealing with difficult people
- Valutazione
- 3,25 su 5
- Descrizione
- Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.