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Focusing on the implementation of secure and privacy-compliant online services in e-government, this guide clarifies key concepts of usability, data privacy, and cybersecurity. It offers detailed explanations of various research methods—quantitative, qualitative, and mixed—applicable to designing and evaluating online public services. The book includes practical examples, exercises, and awareness-raising measures for practitioners and educators, complemented by a glossary of terms and suggestions for further reading.
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Usable Privacy and Security in Online Public Services, Esther Ruiz Ben, Margit Scholl
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- 2023
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