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"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- Provided by publisher
Acquisto del libro
Difficult Conversations, Douglas Stone
- Lingua
- Pubblicato
- 2023
- product-detail.submit-box.info.binding
- (In brossura)
Metodi di pagamento
Qui potrebbe esserci la tua recensione.
- Titolo
- Difficult Conversations
- Lingua
- Inglese
- Autori
- Douglas Stone
- Editore
- Penguin Random House LLC
- Pubblicato
- 2023
- Formato
- In brossura
- ISBN10
- 014313759X
- ISBN13
- 9780143137597
- Serie
- Tag
- Saggistica, Commercio, Auto-aiuto, Temi psicologici, Crescita personale, Regali per le donne, Leadership, Emozioni, Comunicazione, Retorica
- Titolo originale
- Difficult conversations
- Valutazione
- 4,05 su 5
- Descrizione
- "The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- Provided by publisher