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Difficult Conversations

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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

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Difficult Conversations, Douglas Stone, Bruce Patton, Sheila Heen

Lingua
Pubblicato
2000
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Lingua
Inglese
Editore
Penguin
Pubblicato
2000
Formato
In brossura
Pagine
272
ISBN10
014027782x
ISBN13
9780140277821
Serie
Titolo originale
Difficult conversations
Valutazione
4,05 su 5
Descrizione
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.