Difficult Conversations

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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

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Difficult Conversations, Douglas Stone, Bruce Patton, Sheila Heen

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Pubblicato: 2000

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Titolo: Difficult Conversations
Lingua: Inglese
Autori: Douglas Stone, Bruce Patton, Sheila Heen
Editore: Penguin
Pubblicato: 2000
ISBN10: 014027782x
ISBN13: 9780140277821
Tag: Saggistica, Economia e affari, Psicologia, Motivazione e auto-aiuto, Commercio e vendita, Leadership, Emozioni, sentimenti, Comunicazione, Retorica
Titolo originale: Difficult conversations
Descrizione: What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.