Raving Fans: A Revolutionary Approach to Customer Service

Autori

• Kenneth Blanchard
• Sheldon Bowles

Parametri

• 160 pagine
• 6 ore di lettura

• Commercio e vendita
• Economia e affari
• Leadership
• Motivazione e auto-aiuto
• Saggistica

Maggiori informazioni sul libro

A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.

Lingua: Inglese

Pubblicato: 1998

(In brossura)