Driven to Delight: Delivering World-Class Customer Experience The Mercedes-Benz WayJoseph A. MichelliEsauritoAvvisami
Tribal Knowledge - The Practical Use of ISO, Lean and Six Sigma TogetherMarnie SchmidtEsauritoAvvisami
The International Library of Critical Writings in Economics - 26: Economics and PsychologySharone L. MaitaiEsauritoAvvisami
