The Nordstrom Way to Customer Service Excellence: A handbook for implementing great service in your organizationRobert SpectorEsaurito4,0Avvisami
Hatching Twitter : how a fledling start-up became a multibillion-dollar business & accidentally changed the worldNick BiltonEsaurito4,0Avvisami
Free: How today's smartest businesses profit by giving something for nothingChris AndersonEsaurito4,0Avvisami
