Parametri
- 352pagine
- 13 ore di lettura
Maggiori informazioni sul libro
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Acquisto del libro
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Lingua
- Pubblicato
- 2010
- product-detail.submit-box.info.binding
- (In brossura),
- Condizioni del libro
- In buone condizioni
- Prezzo
- 7,99 €
Metodi di pagamento
Qui potrebbe esserci la tua recensione.
- Lingua
- Inglese
- Autori
- Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Editore
- Penguin Books
- Pubblicato
- 2010
- Formato
- In brossura
- Pagine
- 352
- ISBN10
- 0143118447
- ISBN13
- 9780143118442
- Serie
- Tag
- Saggistica, Commercio, Auto-aiuto, Temi psicologici, Crescita personale, Regali per le donne, Leadership, Emozioni, Comunicazione, Retorica
- Titolo originale
- Difficult conversations
- Valutazione
- 4,05 su 5
- Descrizione
- The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving