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Love thy customer. Creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customersRick BrinkmanEsaurito3,4Avvisami
Beyond customer satisfaction to customer loyalty. The key to greater profitabilityKeki R. BhoteEsaurito3,2Avvisami
Future minds: How the digital age is changing our minds, why this matters, and what we can do about itRichard A. WatsonEsaurito3,8Avvisami
Shopper Marketing: ho to increase purchase decisions at the point of saleVille MailaEsaurito3,7Avvisami
Guerrilla Social Media Marketing: 100+ Weapons to grow your online influence, attract customers, and drive profitsJay Conrad LevinsonEsaurito3,8Avvisami
Colaboration. How Leaders Avoid Traps, Create Unity, and Reap Big ResultsMorten T. HansenEsaurito3,8Avvisami