Dr. Deming: The American Who Taught the Japanese about Quality the American Who Taught the Japanese about QualityRafael AguayoEsaurito4,1Avvisami
Choose Your WoW!: A Disciplined Agile Delivery Handbook for Optimizing Your Way of WorkingScott W. AmblerEsaurito4,0Avvisami
Customer Satisfaction is Worthless, Customer Loyalty is PricelessJeffrey H. GitomerEsaurito4,1Avvisami
The Apple Experience: The Secrets of Delivering Insanely Great Customer ServiceCarmine GalloEsaurito4,1Avvisami
